Delivery Policy

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Delivery Policy

Products shipping instruction

A. Pre-ordered goods : The cut-off date every 10th , 20th, 30th each month, goods delivered around 14-18 days after cut-off.

B. Spot goods : Delivered day 1 - 2 days after order created and paid.

● When order is ready for shipping. Email/ membership inbox acknowledgement (Include bags tracing info). Customers can also click (My account > ordered list) to check the latest status.
● All order would directly link with mail system, the product content cannot be changed after order and payment completed, please make sure the information is correct when order is made, all are based on the ordered content.
● We do not accept any combined order or split the order when delivery is made.
● If customer’s order is cancelled in case the goods is out of stock or any other reasons, customers would receive reimbursement notification by mail. We would not charge extra cost for the items.

Commodity collection, shipping and delivery instruction

A. Self pick up :

Once order is confirmed, customers would receive pick up notification around 1 – 2 days by showing [Arrival] through mail, customer please go to retail store and pick up commodity.

● When order is confirmed and needs to change to delivery through S.F Express, administration charge of HK$10 would be charged.
● If pre-ordered products included in the ordered list, all the goods would be delivered after all goods are ready for pick up and goods collection message would be sent.

● Customer need to show the ordered information or goods pick up mail for confirmation.

● Please pick up the goods at our retail store within 1 month from the pick up message receive. We would deal with the product without further notification if goods are not picked up after 1 month then.

B. S.F Express direct delivery service: Support Hong Kong/Macau region, applicable for industrial & commercial/ residential address.

Once order is confirmed, customers would receive pick up notification around 1 – 2 days by showing [Arrival] through mail, customer please go to retail store and pick up commodity.

The S.F Express would call recipient for the pick up arrangement after commodity arrive the corresponding address. Please be aware of the incoming call.

● When order is confirmed and needs to change to self pick up, administration charge of HK$10 would be charged.

● Please fill in correct address to make sure normal shipping procedure.

Customer need to bare the extra cost incurred due to wrong address given.

● If pre-ordered products included in the ordered list, all the goods would be

delivered after all goods are ready for pick up and goods collection message would be sent.

● Free transportation discount for procurement over $650 in Hong Kong ,Macau region. Customer needs to bare the transportation cost if the order sum is below the free transportation amount and customer need to directly pay to S.F Express when commodity is collected and HK$0 shown in the transportation column does not mean free transportation charge incurred.

● The transportation service by S.F Express would be suspended or delay due to bad weather, transportation, regional or other factors and transportation time would be re-scheduled without further notification.

● Commodity delivery time: 2-3 days for delivery within Hong Kong district, 3 – 4 days within Macau district.

● All the balance would be based on amount shown in our website if there is transportation discount activity. Thai Land La reserve rights for final decision.

C. S.F Express self pick up service: Support Hong Kong district, applicable for S.F Express store/ locker/ service pick up point/ cooperative convenience store.

Once order is confirmed, customers would receive pick up notification around 1 – 2 days by showing [Include package tracing info] through mail, customer please go to pick up point after receiving message from S.F Express for commodity pick up within time limit.

● When order is confirmed and needs to change to self pick up, administration charge of HK$10 would be charged.
● Please fill in correct S.F Express pick up point details to make sure normal shipping procedure. Customer need to bare the extra cost incurred due to wrong address given.

● If pre-ordered products included in the ordered list, all the goods would be

delivered after all goods are ready for pick up and goods collection message would be sent.

● Commodity delivery time: 1- 2 days for delivery within Hong Kong district.

● All the balance would be based on amount shown in our website if there is transportation discount activity. Thai Land La reserve rights for final decision.